Our Policies
Our main goal is to provide you with a fair and enjoyable shopping experience.
Please find our policies detailed below.
Vegan Friendly
All our scented products are made from vegan friendly ingredients.
However, please note we cannot guarantee the packaging/labels are 100% vegan friendly.
Delivery
Your order will be dispatched within 5 working days. After it's posted, it should arrive within 3-5 working days with standard delivery. We currently only deliver within the UK, excluding Northern Ireland.
Returns
You can return most items within 14 days.
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Faulty or damaged items: If your product arrived faulty or damaged, send us an email with a photo of the item and your order number. We’ll either replace the item or issue a refund within 14 days.
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General returns: If you'd like to return an item for other reasons, please fill out the Contact Us form with your order number. We'll reply within 3 business days.
To qualify for a return:
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The item must be unused and in its original condition.
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It should be in the original packaging.
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Only faulty or damaged items are eligible.
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Discontinued items can only be refunded if they’re faulty.
Once we receive your return and check the item, we’ll email you to let you know if your refund has been approved or denied. If approved, we’ll process your refund within 5 business days to your original payment method.
Please note: You’re responsible for covering the return shipping costs, which we can’t refund.
Privacy Policy
We collect and store any information you enter on our website or give us in other ways. This includes:
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Your name, email address, and password
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Payment details like credit card information
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Your purchase history
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Information about your computer, like your IP address and connection details
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Data about how you use our site, like page visits and interactions
When you place an order, we need your personal details (name, address, and email) to process it. Your information will only be used for the purposes listed below:
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To provide and operate our services
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To assist you with your queries or issues
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To contact you for updates, surveys, or notifications related to our services
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To create anonymous statistical data
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To comply with legal requirements
We use Wix.com to host our online store. Your data is stored securely on their servers, protected by a firewall. For payments, Wix.com uses PCI-DSS standards to ensure your credit card information is handled safely. We may email you about your account, problems or disputes, payments, or updates about our company. These communications are necessary to provide our services and uphold agreements.